Breaking Bad News to Clients

Here's an article from a guest blogger on the site of a partner organization of ours that covers some of the ins and outs of private investigator-client relations. We can't always give them what they want, and they don't always understand why that is.

- An investigation is just that - an investigation, not an evidence-gathering expedition. Maybe the husband isn't cheating, maybe just not that week. Maybe the employee isn't stealing. Maybe the claimant really is injured.

- No plan survives first contact with the enemy. Maybe the subject exits the back door, maybe he makes a train crossing just in time, maybe any one of a thousand things beyond the investigator's control get him out of sight and you have to tell the client you lost him.

Just go read the whole thing.